Why don't my reviews automatically go to Google, Facebook or Yelp? Based on where the review was posted you will see the response to it, ie if the review was posted on Google you will see your response come from your Google account. Try to respond to the bad reviews too (hopefully you won't have many of them!) as this shows you are open to growing in areas clients were not happy with. You are encouraged to respond by pressing the "Respond" button on the right-hand side of the page. Īny reviews you receive (including reviews that weren't left through Phorest) will be shown automatically on your Online Reputation dashboard. ![]() To prompt for Facebook you must disconnect Google by clicking on the settings button ( cogwheel icon) next to Email Clients. For example, if you have your Google & Facebook accounts connected, Online Reputation will prompt clients to share their review on Google. The channel priority order is Google, then Yelp, then Facebook. Important to note that Online Reputation will only prompt clients to share a review on one channel. The client's review will automatically be copied for them, and they will just have to click paste or they can rewrite it if they prefer. Then, after clicking Submit Review, they will immediately be prompted to share that review on Google/Facebook/Yelp (provided their review meets your Auto Boost settings). You can adjust the message and the auto boost settings by clicking the Auto Boost Reviews button.įirst, your client will be asked to leave a review through the regular Reviews Email/SMS prompt. You will need to sign in to the Facebook account associated with your business account and likewise with the Yelp and Google Business accounts.īy default, your clients will automatically be prompted to share their 4 or 5-star reviews to Google, Facebook or Yelp. You don't need to connect every account for Online Reputation to work. Next, connect your account(s) by clicking Connect. The first step is to connect your social media accounts. Note: Online Reputation is managed through Phorest on your desktop computer and is not available in PhorestGo. You can respond directly from this feature back to your client's reviews (which is recommended) & they're prompted to leave their 5-star Phorest review online. Online Reputation is a dashboard in the Marketing section of Phorest that pulls in all your reviews from Google, Facebook & Yelp. Targeting Past Clients Who Left Reviews.
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